I would like to thank the staff at SoundGear Australia for all your help with identifying a suitable replacement PA Amp for our conference room. The new one arrived yesterday along with the Bluetooth receiver. I set it up and connected the existing speakers as described in the manual. The whole system works beautifully! No distortion or buzzing from the speaker columns and the Bluetooth receiver gives me coverage throughout the whole conference room. Very happy customer!
Hi Luke, and thank you. It has been a pleasure to do business with you right through from our first enquiry. We have always previously dealt with “another company” here in North Melbourne but their customer relations pales into insignificance compared to what you have provided. If you ever need a reference for a customer, please free to put them in touch with me.
A huge THANKYOU for going above and beyond in your efforts to build our sound system. It is utterly brilliant and gives us the peace of mind (that we desperately wanted) that we will be consistently compliant. It was very easy to set up and you’ve thought of everything - I’ve used it for three weddings now with great success. Our private sound engineer was most impressed by the care that you’d taken (and by your choice of sound level meter which she checked the calibration on) and I suspect she will forward your details to other local venues facing the same constraints. She allowed us to increase the ‘limit threshold’ quite a bit so that it doesn’t cut in and out. Thank you again. You are a legend.
Luke from Soundgear was recommended to us by a very reputable gym equipment supplier that we have dealt with for a number of years. Initially we were uncertain of exactly what we required for our Spin class studio. Luke explained all our options and at no time did he push us to consider the most expensive alternative. From the very first contact with Luke right up until today Luke's service and response to our questions and needs has been outstanding. Luke assisted us with the setting up of our new Spin Studio once our decision was made and the purchase of the new Soundgear equipment happened. Luke was there to iron out all our teething problems and ensure that the launch of our first week of classes went without any dramas. Luke has displayed a great deal of patience and understanding with all our staff and calls us back immediately when we have needed him to answer our questions.
As a celebrant I am more than impressed with the Chiayo Pro and the advice and help given to me by Luke and Tina. Living in Far North Queensland I was concerned that being so distant, may have been an obstacle with the purchase, but this was certainly not the case. The quick delivery and instructions were most appreciated. Have used it by a lake in quite "breezy" conditions, with not a problem. Even the wedding DJ was impressed - particularly with the clarity. There were close to 130 guests, so I would always recommend Soundgear after the service given and my experience
As a Marriage Celebrant who was just starting out, I needed to purchase a quality PA system. I was referred to Luke McLoughlin of Soundgear Australia, by another Celebrant. From the outset, I could tell that Luke was unlike so many other retailers - chasing the quick buck. He spent a lot of time explaining my options and did not push me down the most expensive path. In fact, Luke was more concerned that I find the right system to fit my applications and budget. This was a service like no other. Not only did Luke sell me a quality PA system but he trained me in all facets of it's use. When Soungear Australia sell you a piece of equipment, you walk away knowing that your equipment is fully supported and help is but a phone call away. I highly recommend Soundgear Australia to anyone seeking quality audio equipment. Their sales, service and support is first class.
Thank you so much for being so patient and helpful. Fantastic customer service skills and I'm most grateful!!
Dear Luke & Tina, I just wanted to thank you for all your help. Having bought my previous pa system from a larger supplier I was pleasantly surprised with Luke’s professional but friendly approach. Luke explained the pros and cons with all the pa systems and advised me on the system which would suit me. As a marriage celebrant it is very important to have the correct gear, and someone who understands our profession is worth his weight in gold. I have recommended Soundgear Australia to many of my colleagues and will continue to do so as Luke is a legend!
Soundgear Australia offered a prompt online service that saw my equipment delivered and a friendly voice on the end of the phone to help me set up once it all arrived. Most appreciated.
Soundgear took everything into consideration to give us the cleanest sound for the size and type of room and they understand the needs of our fitness instructors. We can really pump it up with out annoying noise or lagging bass and instructor vocals are clean and clear. We have an awesome system that caters specifically to our needs and the after sales service is excellent – even though we operate in Victoria. Couldn’t be happier with the fit out and service!!!
Dear Tina and Luke, I would just like to let you both know how impressed I was with buying my new PA system from you. In doing quite a deal of research with other companies, I felt your product (system) was a fair price and also considering I had very professional and extensive training to go along with it. I used the equipment on the following Sunday for two rehearsals with confidence and I had no problems at all. Thank you for looking after me so well and I would not hesitate to recommend your business to my friends and business associates. Many many thanks again for your wonderful, professional care.
I have no hesitation in recommending Soundgear Australia. Luke is always professional and cares about the product he sells. He is a great communicator and always get's back to me promptly. Luke provided manuals and even labelled the equipment upon delivery to us. He is genuine and gives fair dinkum advice. Luke explains things in simple terms. I like his style of business and integrity. I deal with many suppliers in my field, and would have to say Luke is a rare salesman to find. We will continue to do business with Soundgear because the experience has always been positive and the support very consistent.
Dear Luke, I just wanted to say thank you so much for the fantastic service you have provided me to date. I am so appreciative of the honesty, thoughtfulness and professionalism you've shown in all our dealings. You've really gone out of your way to assist me where-ever possible, and such goodwill cannot be purchased. Your degree of commitment is a model for anyone running a business, small or large and I am now happy to say that I am a loyal supporter of Soundgear and would go nowhere else for all my Celebrant sound needs!
Thanks to Luke from Soundgear. I now have my aeromic microphone and audio equipment working. Luke's invaluable expertise and skill in this field of work are highly recommended. Luke provided the knowledge needed to correct the problem that others could not fix. HIs vast amount of patience and regular feedback on the problem was greatly appreciated. Thank you for your very friendly and very helpful service as well as great communication. I wouldn't hesitate to recommend Soundgear's services.
It is with great pleasure that I am able to write of my experience in dealing with Soundgear Australia, and in particular with Luke McLoughlin. With a new gym facility at Airlie beach and close to opening, Luke spent a great deal of time talking to me about my concerns and sound needs. He understood what we needed, put together the right system to suit our space and budget. He provided plans to aid speaker installation and made himself available (even though on his holiday) during the installation process. In our main room Luke created a wall of sound and supplied 2 perfectly fitted systems for group fitness and cycle rooms.The result: Wonderful! The choice of speakers was crucial in minimizing bleed and feedback. We are extremely happy with our sound in all 3 areas. Luke solved what was likely to be a problem with ambience of our club with smart choices and high quality sound equipment. The amazing speed with which the systems were designed, built and delivered saved us from delaying our opening. Ongoing I continue to be impressed with Luke and Soundgear's dedication to after sale service. I can't recommend them highly enough in every respect. For my next club, my first and only call for sound solutions will be Soundgear Australia.
I wish to thank Luke and Tina for their time and assistance when guiding me to buy a great Mipro PA System. It was a pleasure to use for the first time, and I never once received any noise feedback throughout the day. I received nothing but positive comments from the participant regarding quality of sound. A great investment after a long day teaching- I still have a voice.
Ordered a Mipro headset-arrived in a couple of days to QLD. Have bought two pa systems from you over the last few years-always great service.Thanks
Hi Tina and all the Team at Soundgear Australia. I am writing to thank you and all the team at Sound Gear Australia. I received my MIPRO on Wednesday and used it for the first time yesterday, at a wedding in Blayney. The system was fully charged, channel set, etc, etc. All I had to do was twist it onto the tripod stand and turn it on. The Bluetooth music was brilliant, the microphone was great, and all went incredibly well. I have added a post to my page about how great you guys are. THANK YOU ! THANK YOU ! THANK YOU !
Thank you for your help and great customer service. I am not sure I would not have worked it out on my own. Your assistance was much appreciated and I would certainly recommend you to anyone looking for sound gear/ PA systems.
Fantastic customer service, prompt delivery, incredibly friendly and professional manner. I'm a new marriage celebrant and Luke from Soundgear Australia was absolutely amazing! From taking the time to call and walk me through my various options, pros and cons, and what would work best for my business. The service was top notch! The equipment is wonderful quality and I am very happy with my package. This is the place to get your sound equipment, wherever you are in Australia!
I was very impressed with the attention to detail and personalised service I received from Luke at Soundgear Australia. Being a relatively new celebrant, I was very grateful to gain from Luke's extensive knowledge and high standard of customer service.
We have been dealing with Sound Gear for a few years now and at all times you have been extremely courteous and helpful. We have a large Yoga Studio and rely on the sound equipment to be in perfect condition to be able to conduct the classes. In a recent episode when the mike was not working you went out of your way to organise a replacement mike and also patiently assisted on the phone to get the frequency right. This is wonderful service and I thank you for the same. It is a pleasure to deal with you and. once again thank you for your ongoing support
Now that I have a few days before my next wedding, and a little bit more time, I would just like to send you both a huge thank you. Thank you for going out of your way to help me in a very urgent situation. I know I was in panic mode when I was on the phone to you, and probably not really making a hole lot of sense at the time. Your calmness kept me grounded and assured me that you were there to help and do everything possible to rectify my situation, which needed fixing within 2 business days. I did know that you would be able to assist me long term, however, thought because of my distance, Port Macquarie, that I may be in a bit of trouble. Luke you are amazing, you steered me from making the wrong decision and pointed me in the right direction with a product that would compliment my existing unit. Not only did you ensure I was informed on all aspects, you did an incredible job in ensuring that I had the ready to go solution delivered to Port Macquarie, the very next day. In plenty of time for me to get prepared for a wedding the next day, which went off without a hitch because of you - thank you so very much. This is not the first time Soundgear has come to my need. A few months back I had a problem with the receiver unit not responding to the headset or microphone. This was another sticky situation, because I had a wedding in two days. Tina bent over backwards to help me out. Over the phone Tina walked through the steps that I needed to follow to pull both receivers out and swap them for a test. I am definitely not mechanically minded, so the fact that I could follow Tina's instructions meant that she was very good at customer service explanations, and was very eager to help me. It turned out to be dust, and once addressed the unit was fully functional again. If Tina had of been in my lounge room at the time, I would have hugged her for her help and my relief. It is very comforting to know, that even though my product was out of warranty period, you still had my back, and your aim was to get my business up and running again. Well done Soundgear for the exceptional after service that you provide to your customers. A very heartfelt thank you once again.
I would like to say a very big 'Thank You' to Tina and Luke for all their patience and guidance in helping me choose my PA System. They explained in detail how the various areas of the system operated and the options available to me. I know that if I need any help at all in the future they will be there to answer my questions. Buying a product is one thing but providing good after sales service is something rare these days but I know they will shine in that area.Thanks again to you both for all your help. I have now used my Chiayo Focus 505 and it is just great and I know it is a reliable product. I highly recommend Soundgear.