At Soundgear Australia we are committed to providing our customers with the best products, services and prices. Please take the time to read our terms and conditions as they relate to our company policy and procedures.
When purchasing goods with Soundgear Australia you expressly acknowledge and understand that upon approval of your credit card or other payment method, you will have completed your purchase and you will be charged with the purchase amount.
Exchange
Should it be necessary to return an item, you may return it for an exchange, excluding any shipping and insurance charges, within a period of 7 days.
• Items that require assembly, once assembled, cannot be returned.
• Requested ‘Special Order’ items are not returnable.
• Batteries and headphones are not returnable.
• We will only exchange a product, we do not refund.
To return an item you must call for prior approval. All merchandise purchased from Soundgear Australia is sold in its original factory packaging with all contents as supplied to us by the manufacturer or distributor.
Merchandise can be returned only if in original manufacturer’s packaging, same condition as sold, with all literature / instructions / documentation and blank warranty cards.
Please do not place stickers or shipping labels on the original manufacturer’s package. Place items in a separate box and return, Ship to us pre-paid. For your protection insure the package and ship via a traceable method. If any of the above conditions are not met, Soundgear Australia reserves the right to refuse the return or charge a twenty percent restocking fee.
Refund
In the case of goods arriving faulty or damaged in transit, please contact Soundgear Australia for advice on warranty instructions. Soundgear Australia will only refund or exchange goods if the product is faulty. Soundgear Australia will not offer a refund or exchange for any goods that have been opened or show sign of use unless deemed dead-on-arrival (D.O.A.)
Warranties
If there is a warranty issue, please call us. If the goods are deemed faulty and require service or replacement, we will attend to the case promptly upon receiving your enquiry. In some cases, it may be a requirement to send the goods back to the manufacturer/importer our directly back to us. Any freighting charges to return goods will have to be incurred by the purchaser.
Enquiries
Soundgear Australia welcomes any enquiry you may have relating to product, purchases or related installation enquiries. Please feel free to call or us, or use the Online Enquiry Form and we will promptly deal with your enquiry.
Purchases
You can make purchases through our website online where you will be asked to complete the requested details. Alternatively we are happy to take your order over the phone. Phone: (02) 9585 8687
Payments by Direct Deposit
You may pay for items by using direct deposit. Anyone can make a direct deposit payment, no special facilities are required, and it’s fast, convenient and free. Our bank details will be forwarded automatically when you place your order.
Credit Cards
We accept major credit cards, Visa and MasterCard as payment for local orders.
Because of the anonymity nature of the Internet we may at times ask for further identification to verify your order. Credit cards attract an additional 1.2% for processing.
Insurance
Risk in the goods passes to you when the goods leave our warehouse. Our order form allows you to elect to have the goods insured against loss in transit at your cost – otherwise loss of goods in transit is at your own risk. This is subject to and does not limit any rights you might have against any party in relation to the carriage of the goods, such as any rights against the carrier.
Damaged Goods
All claims for damaged or missing goods in transit must be filed with the carrier concerned. This does not in any way limit any rights you may otherwise have – eg against us under a warranty claim.
Freight Charges within Australia
Soundgear Australia will do their very best, to ensure your order arrives as quickly as possible. We use an integrated network of post and road companies like StarTrack, TNT, Go Logistics, and Australia Post to deliver Australia wide.
See below for our freight charges. Prices include GST.
Australia – Air & Road
| Price Range | Cost | Method Delivery times |
| General Audio | Call 02 9585 8687 for a quote if in W.A/N.T, Far North QLD / Regional /Rural areas | |
| Up to 25 | $15 | Express Post |
| $26 to $300 | $25 | Post / Road 2-6 days* |
| $301 to $500 | $28 | Post / Road 2-6 days* |
| $501 to $1000 | $30 | Post / Road 2-6 days* |
| $1001 to $2500 | $45 | Post / Road 2-6 days* |
| Call 02 9585 8687 for a quote if in W.A/N.T, Far North QLD / Regional /Rural Areas | ||
| Lecterns | $110.00 | Road 7-14 days* |
| Zone A Areas (Sydney, Melbourne, Brisbane, Canberra, Adelaide, Perth, Newcastle, Wollongong) | ||
| Quote | For N.T, TAS, (QLD Far North Rural/ Regional), (W.A Rural / Regional) Remote Areas. Please ask us for a quote. | |
Freight charges to W.A /N.T/Far North QLD, Regional and Rural areas: Additional charges to those listed may apply. Please contact us for a quote. If you place an order and we can’t get it to you for the freight charged we will contact you and let you know of the additional charges. Oversize items such as sports packs may also incur additional charges to those calculated at checkout.
Sending to Residential Addresses: For all residential deliveries an additional $27.50 Inc-GST may also be charged for certain brands (Mipro, Bosch, Earthworks, Alfatron, FBT, Antari). If we cannot express Post it and it needs to go with a courier service, the additional residential fee will apply. If you have placed an order online we will contact you if this additional charge applies. Please feel free to call us on 02 9585 8687 to check the freight charge.
• Regular post has no insurance for orders over $100.00. We can arrange Insurance should you want this option.
• Deliveries by courier to a commercial address require signature upon delivery.
• Deliveries by courier to residential address normally require signature upon delivery. Please provided us with an “ATL” (authority to leave goods) in a safe area like porch, front door etc should you not be home to sign. Please leave us a note at check out advising us of an “ATL”
• If sending within the same state with Aus Post delivery times are up to 2 days, country up to 5. If sending interstate with Aus Post, delivery times are up to 3-6 days depending on destination points.
•We do not ship outside Australia
Use of text and Material from our Site
This site is owned and operated by Soundgear Australia. Unless otherwise specified, the materials in this site are presented for the purposes of promoting our products.
No material from this site or any website owned, operated, licensed or controlled by Soundgear Australia may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way.
Modification or use of the materials for any other purpose is a violation of Soundgear Australia copyright and other proprietary rights.